Enhanced customer service for the parking industry
We’ve developed leading solutions for inbound and outbound customer service calls.
Drivers Help Desk is a leading provider of comprehensive call center solutions designed to help businesses effectively manage their customer intercom interactions. With a team of highly skilled professionals and cutting-edge technology, we deliver exceptional customer service, streamline operations, and enhance customer satisfaction.
What we do best
Enhanced Customer Experience
Our customer-centric approach focuses on delivering exceptional service, building trust, and fostering long-term customer relationships.
Scalability and Flexibility
We can easily scale our operations to accommodate your growing needs and adapt to changing business requirements.
Cost Efficiency
By outsourcing your call center operations to us, you can reduce overhead costs associated with staffing, infrastructure, and training.
Advanced Technology
We leverage state-of-the-art call center software, CRM systems, and reporting tools to provide real-time insights and improve performance.
Data Security
We prioritize data security and adhere to industry standards and regulations to safeguard customer information.
We are changing the face of parking
Modernise your mobility ecosystem
Drivers Help Desk manages barrier downtime and improve guest satisfaction
A broken barrier system presents both security and revenue implications. Setting the barrier to the open position as a solution allows any vehicle to enter the car park and results in lost control of payment enforcement. It will mean an immediate increase in occupancy that results in refunds for pre-paid drivers that end up without a space. Setting the barrier to the closed position as a solution allows no vehicles into the car park including authorised persons. Here, car parks lose out on new revenue for the duration it takes to repair the barrier system, as well as face issuing refunds for any vehicles that had already paid.
Drivers Help Desk can switch to a manual process during this time to keep the car park operating. Manual triggering of the barrier dramatically reduces the efficiency and speed of entering and exiting vehicles, and can have further implications on your core business such as a decline in productivity as staff are required to attend to the barrier throughout the day.
Data is king. Drivers Help Desk increases operational efficiency
With 24/7 monitoring, Drivers Help Desk automates car park security, reduces admin and offers the best return on investment. We provide an effective and efficient management solution and deliver 24/7 call centre service for your car park whilst significantly reducing admin for your team and eliminating any monthly maintenance fees otherwise associated with barrier systems.
Who we help
Shopping centres
Your customers’ experience starts when they arrive on your premises, making the car park both the first and last place to make a lasting impression.
Hotels & hospitality
Improve guest satisfaction by creating an efficient flow of traffic through your car park.Reduce parking-related complaints.
Service offices
Improve tenant and visitor experience.Drivers Help Desk services upgrades your parking facilities and delivers an improved tenant and visitor experience.
Stadiums & events
Drivers Help Desk controls the availability of parking at your facility and can be custom set in line with government guidelines and event size.
Supermarkets
Whilst brick-and-mortar stores are competing with the speed and convenience of e-commerce, shopping for essentials remains a sensory experience that will continue to drive consumers into stores.The shopping experience starts and ends in the supermarket car park. We are contributing to the hassle free experience we know you strive for.
Local authorities
Providing the expertise to reimagine your town centre through more efficient parking.We can help you manage the parking congestion by providing 24/7 call centre services and monitor all available car parks.
Over 2 million
24/7 call answering
Most “help” calls stem from confusion rather than automation failure. At Drivers Help Desk, we offer the friendly assistance your customers require to address their concerns and proceed smoothly. Our average response time is 10 seconds, and we typically resolve issues in under a minute.
Testimonials
‘’ We love their customer support and the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. ‘’
nParking UK
