Enhanced customer service for the parking industry

We’ve developed leading solutions for inbound and outbound customer service calls.

Drivers Help Desk is a leading provider of comprehensive call center solutions designed to help businesses effectively manage their customer intercom interactions. With a team of highly skilled professionals and cutting-edge technology, we deliver exceptional customer service, streamline operations, and enhance customer satisfaction.

What we do best

Drivers Help Desk is your reliable partner for all your call center needs. With our experienced team, advanced technology, and commitment to excellence, we strive to exceed your expectations and help you deliver exceptional customer service. Contact us today to discuss how our services can benefit your business.

Enhanced Customer Experience

Our customer-centric approach focuses on delivering exceptional service, building trust, and fostering long-term customer relationships.

Scalability and Flexibility

We can easily scale our operations to accommodate your growing needs and adapt to changing business requirements.

Cost Efficiency

By outsourcing your call center operations to us, you can reduce overhead costs associated with staffing, infrastructure, and training.

Advanced Technology

We leverage state-of-the-art call center software, CRM systems, and reporting tools to provide real-time insights and improve performance.

Data Security

We prioritize data security and adhere to industry standards and regulations to safeguard customer information.

We are changing the face of parking

Parking is changing. Technological advances have made it easier than ever to find, book and pay for parking. In fact, there’s evidence that parking is evolving so quickly, we, as humans, are struggling to keep up. We now also know from our own call data that 90% of the time, the customer is confused or is having an issue that has nothing to do with a faulty parking machine, rather it is human error.

Modernise your mobility ecosystem

Drivers Help Desk helps transport and mobility technology that answers cities’ social, economic and environmental needs. Our solutions can be used holistically, or integrated with existing or new infrastructure. Together, we can simplify journeys and improve the urban experience.
face of parking

Drivers Help Desk manages barrier downtime and improve guest satisfaction

A broken barrier system presents both security and revenue implications. Setting the barrier to the open position as a solution allows any vehicle to enter the car park and results in lost control of payment enforcement. It will mean an immediate increase in occupancy that results in refunds for pre-paid drivers that end up without a space. Setting the barrier to the closed position as a solution allows no vehicles into the car park including authorised persons. Here, car parks lose out on new revenue for the duration it takes to repair the barrier system, as well as face issuing refunds for any vehicles that had already paid.

Drivers Help Desk can switch to a manual process during this time to keep the car park operating. Manual triggering of the barrier dramatically reduces the efficiency and speed of entering and exiting vehicles, and can have further implications on your core business such as a decline in productivity as staff are required to attend to the barrier throughout the day.

barrier downtime
increases operational efficiency

Data is king. Drivers Help Desk increases operational efficiency

With 24/7 monitoring, Drivers Help Desk automates car park security, reduces admin and offers the best return on investment. We provide an effective and efficient management solution and deliver 24/7 call centre service for your car park whilst significantly reducing admin for your team and eliminating any monthly maintenance fees otherwise associated with barrier systems.

Who we help

Shopping centres

Your customers’ experience starts when they arrive on your premises, making the car park both the first and last place to make a lasting impression.

Hotels & hospitality

Improve guest satisfaction by creating an efficient flow of traffic through your car park.Reduce parking-related complaints.


Service offices

Improve tenant and visitor experience.Drivers Help Desk services upgrades your parking facilities and delivers an improved tenant and visitor experience.

Stadiums & events

Drivers Help Desk controls the availability of parking at your facility and can be custom set in line with government guidelines and event size.


Whilst brick-and-mortar stores are competing with the speed and convenience of e-commerce, shopping for essentials remains a sensory experience that will continue to drive consumers into stores.The shopping experience starts and ends in the supermarket car park. We are contributing to the hassle free experience we know you strive for.

Local authorities

Providing the expertise to reimagine your town centre through more efficient parking.We can help you manage the parking congestion by providing 24/7 call centre services and monitor all available car parks.

Over 2 million

Calls successfully resolved to date

24/7 call answering

Most “help” calls stem from confusion rather than automation failure. At Drivers Help Desk, we offer the friendly assistance your customers require to address their concerns and proceed smoothly. Our average response time is 10 seconds, and we typically resolve issues in under a minute.


‘’ We love their customer support and the real time updates. The staff is excellent and always does a great job. It’s actually quite incredible. ‘’

nParking UK