Driving a Better Parking Experience
Drivers Help Desk is a leading provider of comprehensive call center solutions designed to help businesses effectively manage their customer intercom interactions. With a team of highly skilled professionals and cutting-edge technology, we deliver exceptional customer service, streamline operations, and enhance customer satisfaction.
What we do best
We are changing the face of parking
Modernise your mobility ecosystem
Drivers Help Desk manages barrier downtime and improve guest satisfaction
A broken barrier system presents both security and revenue implications.Setting the barrier to the open position as a solution allows any vehicle to enter the car park and results in lost control of payment enforcement. It will mean an immediate increase in occupancy that results in refunds for pre-paid drivers that end up without a space. Setting the barrier to the closed position as a solution allows no vehicles into the car park including authorised persons. Here, car parks lose out on new revenue for the duration it takes to repair the barrier system, as well as face issuing refunds for any vehicles that had already paid.
Drivers Help Desk can switch to a manual process during this time to keep the car park operating. Manual triggering of the barrier dramatically reduces the efficiency and speed of entering and exiting vehicles, and can have further implications on your core business such as a decline in productivity as staff are required to attend to the barrier throughout the day.