Our Solutions
Problem solving with care and commitment
Every call handled personally and professionally
Over the past decade, parking facilities have become nearly universally automated, and frictionless parking has become an industry buzzword. But sometimes things go wrong with technology, and you need a human touch. The usefulness of parking technology—as with any equipment—is limited, not just by its functionality, but also by the ability of people to use it. There are many types of parking technologies in use, and drivers aren’t always adept at using each one.
You don’t want drivers waiting behind a closed gate until a parking employee or enforcement officer can be summoned to handle the situation. That’s where the Drivers Help Desk solution comes in – a robust customer service platform, with on-demand virtual ambassadors.
Parking guests expect to enter and exit garages without interacting with staff. But, when they need help, they want it instantly. Customer service is expected to be “everywhere and nowhere” all at once.
We help capture revenue, provide excellent customer service, and keep traffic moving, according to your preferences. You remain in control with customizable business rules that dictate how we handle your intercom calls. You also enjoy access to call data and recordings in real-time.
Plus, we free up your staff to focus on other, higher-priority tasks, and allow you to offer 24/7 live help to parking guests, without after-hours staffing.
Drivers Help Desk’s Solutions & Services
INBOUND CALL HANDLING
1)Our experienced agents are trained to handle a wide range of inbound calls, including customer inquiries, product support, order processing, and more.
2) We provide 24/7 coverage, ensuring that your customers receive prompt and efficient assistance at any time.
3) Our call center software enables us to efficiently route calls, gather customer information, and provide personalized solutions.
OUTBOUND CALL SERVICES
1) We offer outbound call services for various purposes, such as sales, lead generation, customer surveys, appointment scheduling, and market research.
2) Our skilled agents follow customized scripts to ensure consistent messaging and maximize conversions.
3) We leverage advanced dialing technologies to increase productivity and optimize call volumes.
TECHNICAL SUPPORT
1) Our technical support team is well-equipped to handle technical inquiries, troubleshoot issues, and provide remote assistance.
2) We have expertise in various industries, including software, hardware, telecommunications, and more.
3) Our agents possess the technical knowledge to effectively address customer concerns and provide timely solutions.
HELP DESK SUPPORT
1) We offer help desk support services to assist customers with software applications, product usage, and general IT inquiries.
2) Our knowledgeable agents are trained to diagnose and resolve issues remotely, minimizing downtime and improving customer satisfaction.
3) We utilize ticketing systems and knowledge bases to track and document customer interactions for efficient issue resolution.
MULTILINGUAL SUPPORT
1) We understand the importance of catering to a diverse customer base. Hence, we provide multilingual support services to address customer needs in various languages.
2) Our team of fluent speakers ensures effective communication and seamless customer experiences across different markets.
Additional Services
Replace problem barriers with reliable ANPR cameras
Drivers Help Desk is displacing barrier systems up and down the country and connecting clients to a digital management experience with our Intelligent ANPR solution. With 24/7 monitoring of the premises, entry and exit lanes are covered by our industry-leading camera system that leaves no room for non-paying drivers to access the car park therefore increasing payment compliance at your facility.
Create revenue security and reliable experiences
We keep your car park in action with standalone cameras that are wall or pole mounted with optimal positioning to effectively monitor your car park without the risk of damage or vandalism. Our ANPR cameras utilise advanced wireless 3G technology so that they are not affected by any downtime caused by faults from other equipment. This keeps your car park open for business and serving your customers in a reliable and frictionless manner.
Reduce touchpoints
Barrier operated car parks require anywhere between 5-10 touchpoints from a customer. Each touchpoint slows the customer down and creates the opportunity for friction, or worse, system failure. Our ANPR solution allows the free-flow of traffic in and out of the car park without the need to press for a ticket or wait for a lagging barrier to open. We support this newly created digital experience with our Pay By Mobile solution to eliminate the need for touchpoints at the payment kiosk.
Payments Solutions
We process payments efficiently and smoothly. We enable your parking business to process payments making it easy for your customer to pay in a payment method that suits them. We process online and physical transactions and we offer a secure payment gateway, direct debit, alternative payments, phone payments (app, IVR and SMS), POS and much more.
Outbound Call Center Services
- Appointment Scheduling
- Information Verification
- Lead Generation
- Customer Survey
- Market Research
Inbound Call Center Services
- Customer Support
- Technical Help Desk
- Inquiry Handling
- Call Answering
- Email and Chat Support
- Billing Queries
- Order Taking
Premium rate services
Our premium rate services run under the moniker 2Bill, a nationally known and respected brand that can be found on many of Ireland’s biggest websites.
2Bill offers four simple ways to charge goods directly to a customer’s mobile phone bill:
- Texting: texting a shortcode advertised alongside a product or service
- Website: entering a mobile phone number on a website
- In-app: clicking in-app advertisements
- IVR: calling an IVR Autovocal system which brings the customer through the payment process
Benefits for the Clients
Parking guests expect to enter and exit garages without interacting with staff. But, when they need help, they want it instantly. Customer service is expected to be “everywhere and nowhere” all at once.
We help capture revenue, provide excellent customer service, and keep traffic moving, according to your preferences. You remain in control with customizable business rules that dictate how we handle your intercom calls.
You also enjoy access to call data and recordings in real-time.
Plus, we free up your staff to focus on other, higher-priority tasks, and allow you to offer 24/7 live help to parking guests, without after-hours staffing.
Enhanced Security
Intercom barriers provide a secure access control solution, allowing you to effectively manage and monitor entry points to your premises. They act as a physical barrier, preventing unauthorized individuals from gaining entry.
Controlled Access
With intercom barriers, you have the ability to control who enters your premises. Visitors or vehicles must request permission to access the facility, and you can grant or deny access remotely through the intercom system.
Improved Safety
Intercom barriers enhance safety by providing a controlled and monitored entry point. You can verify the identity of individuals before granting access, reducing the risk of unauthorized entry and potential security threats.
Visitor Management
Intercom barriers facilitate efficient visitor management. You can communicate with visitors, obtain their details, and create visitor logs for record-keeping purposes. This helps track who enters and exits your premises and provides an audit trail if needed.
Deterrence against Intruders
The presence of an intercom barrier acts as a deterrent to potential intruders. The visible barrier and controlled access system discourage unauthorized individuals from attempting to breach your premises, reducing the risk of theft, vandalism, or other criminal activities.
Seamless Integration
Intercom barriers can be seamlessly integrated with other security systems, such as CCTV cameras, access control systems, and alarm systems. This integration provides a comprehensive security solution and allows for centralized monitoring and control.
Convenience and Efficiency
Intercom barriers offer convenience for authorized individuals. They can quickly and easily gain access using a key card, access code, or biometric authentication, eliminating the need for physical keys or manual entry.
Customization Options
Intercom barriers can be customized to meet your specific requirements. Whether you need a barrier for pedestrian access, vehicle access, or both, you can choose from various sizes, designs, and functionalities to suit your needs.
Compliance with Regulations
Intercom barriers can help you comply with security and safety regulations specific to your industry or region. They provide a documented access control system, which is often a requirement in sectors such as healthcare, finance, and government.
Professional Image
Implementing an intercom barrier system demonstrates your commitment to security and safety. It conveys a professional image to employees, visitors, and clients, instilling confidence in the measures you have taken to protect your premises and assets.
We Get Along Well
With Others
Full Access to Data
You’ll have access to daily/weekly/monthly reporting for your facilities, with the option to see playbacks and recordings for 30 days. Training and quality assurance are hugely important to us, so we make sure to equip you with the knowledge and metrics you need to improve efficiencies in your parking facilities.
On top of that, gain visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customer experience.
Build the plan that’s right for you.
Learn More
Want to see how Drivers Help Desk has helped improve the overall guest experience for parking operators across numerous markets? Read one of our case studies to learn more. Have questions? Visit our FAQ page.
