Q1. How quickly are calls answered and resolved?

Calls are answered in 10 seconds and resolved in less than 60 seconds, on average.

Q2. I am not sure how many intercom calls my operation gets. How do I know what call plan to choose?

We have call volume plans designed for operations of all sizes. If you don’t know how many calls your operation gets, we can start with a size that matches your best guess and adjust as needed.

Q3. How do I know my calls are being handled the way that I want them to be?

We have invested heavily in building a software platform to capture your business rules and push those rules to the screen when our CSRs answer your calls. In addition to that, we provide you the ability to review the notes and your calls online. Furthermore, we have a thorough onboarding process to fully understand your operation and business objectives, so that we may truly work as an extension of your team.

Q4. What if my garage is too complicated?

Let’s face it, every garage is complicated and we have no doubt your garage is unique. The fact is, we work with hundreds of different facilities, each of which manage garages differently. Our robust software platform puts the information customer service representatives need at their fingertips, to handle calls according to your rules and branding.

Q5. Can we take some of the calls?

Yes. Whether you need a call center solution, or a software platform to support your existing call center, we can help.

Q6. Why should I pay for a service, when my existing staff can take intercom calls?

Chances are, your team doesn’t like taking intercom calls. It distracts them from other, higher-priority tasks and can lead to a situation where the gate is vended just because they do not have the time to work through the issue with the customer at that point in time. With our solution, your staff is happier, more focused and efficient, and you capture more revenue. Not to mention, you don’t have to worry about hiring, firing, time off, training and quality assurance.